Defining processes, mapping them, evaluating their efficiency and how they relate to people and systems is a significant element in providing efficiency and effectiveness in delivering the organisation’s proposition.

It is easy to understand how some processes mis-match, especially if the entire process operates across different functions within an organisation. This requires effective process management.

Our experience has been that in some organisations the processes almost compete with each other from one function to another.

Being able to take an holistic view and review a process from start to finish, and indeed to evaluate the customer interface with a process are important aspects of ensuring the process really achieves its objectives and adds value.